Shipping directly from our suppliers allows us to provide you with unique products not available in stores at exceptional prices. 

COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfillment team continue to send product daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.

Items ship within 3-5 days of placing an order.
Please note that we require 3-5 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 – 20 business days.  Due to high demand and COVID-19 shipping takes 2-3 weeks.

Tracking
Tracking emails are automatically sent from our website as soon as our suppliers fulfill the orders. Tracking updates show after a few days, with the majority of the updates coming once the orders reach the destination country. It's not uncommon for it to take a little longer than what you are used to with domestic shipping.

There are some shipping channels and destinations that Covid-19 has affected more than others. As always, you can track the status of your order on our Track My Order page

Customer Support
We are here to help! Email us at support@hanoverskitchen.com and we will get back to you within 48 hours.

Order Tracking Questions

If you have the tracking number for your order and wish to know where your item is or how long it will take to arrive, please use our Track My Order page.

If you have not received a tracking number within 5 days of placing an order, that does not necessarily mean that your order has not been processed, so hang tight.  Feel free to reach out to us so we can double check and make sure your tracking number was not missed by the outbound team at support@hanoverskitchen.com.  

As always, thank you for your support. From our family to yours we wish you all good health during these uncertain times.